Troubleshooting
Check these questions first if you have problems with your 
phone. If you need additional help, contact the Motorola 
Customer Call Center at 1 800 331 6456 (USA) or 1 800 
461 4575 (Canada).
Question
Answer
Is your battery  The battery level indicator should 
charged? Do 
have at least one segment 
you see A in  showing (A). If it does not, 
the display? 
recharge your battery.
See page 14.
ting
Do you have a  If necessary, turn off your phone 
oo
valid SIM card  and make sure that you have 
inserted in 
inserted a valid SIM card.
blesh
your phone? 
ou
See page 10.
Tr
Does the 
The signal strength indicator 
handset have 
should have at least one segment 
a signal? Do 
showing (#). If it does not, move 
you see ! in 
to an area with a stronger signal 
the display?
to use your phone.
Is the earpiece  While on a call, press the upper 
volume too 
volume key on the side of your 
low? 
phone.
184





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